Refunds, un-applying, and other limits

Refunds — Use Refund retainer on the retainer. Three options:

• Credit on account — converts it to a client credit; no money moves.

• Refund to card — a real refund through Stripe / WorkPay (only available when there's a refundable paid amount).

• Record refund only — marks it refunded for your books without moving money.

• You can't refund more than the refundable amount (paid − already refunded).

Un-applying a draw — If you edit or delete the source payment (e.g., a bill payment that drew on a retainer), the disbursement is automatically reversed and the balance freed. There isn't a one-click "un-apply" button on the retainer panel today — reversal is driven by editing the source.

Currency — A retainer uses its project's currency and displays in your studio currency. There's no automatic currency conversion on retainers.

Deleting / archiving — The Delete and Archive actions on the studio list operate on the retainer's backing invoice. The ledger history itself is preserved. Take care deleting a retainer that still holds a balance, since there's no separate block on the invoice-level delete.

Plan gating — Retainers are available to all Designer and team-member accounts; there's no Pro/Lite or add-on gate on the feature.

QuickBooks — When QuickBooks is enabled, each disbursement carries a sync status and the studio list offers a Push to QuickBooks action and a QB Sync column.