Timing: delays and "wait for another event"

Timing steps turn a simple alert into a thoughtful follow-up sequence. Add them with + Add step → Timing.

Wait / delay

Pauses for a set number of minutes, hours or days, then carries on.

Example: Contract signed → wait 1 day → send a "here's what happens next" welcome email.

Wait for another event

Pauses and watches for a second event within a time limit. Set it up in the Node Configuration panel:

1. Wait for — the event you're expecting (e.g. Contract signed).

2. Timeout after and Unit — how long to wait (e.g. 3 days).

3. If it never happens — Continue anyway (run the remaining steps — perfect for reminders) or Stop (end quietly).

The classic reminder pattern

Contract sent → wait for Contract signed (3 days, continue anyway) → send "Just a friendly reminder to sign."

If the client signs within three days, the automation stops and no reminder goes out. If not, the reminder sends automatically — a polite chase that never bothers people who already acted. The built-in Unsigned contract reminder template is set up exactly like this.

Other good uses:

• Estimate viewed → wait for Estimate approved (5 days) → nudge.

• Invoice created → wait for Invoice paid (7 days) → payment reminder.

Timing is close, not to-the-second. Workroom checks for due work about once a minute, so a "wait 3 days" step fires very close to the three-day mark.